Complaints & Investigations

Complaints
To a large degree, the public image of the agency is determined by the quality of the Professional Standards function in responding to allegations of misconduct by the agency or its employees. Complaints may be reported by to any department manager or supervisor by any citizen or department member in any of the following manners: in writing (PDF), in person, by telephone, online, or by correspondence (signed or anonymous).

Anonymous complaints will be handled at the discretion of the Chief of Police.

Investigations

It is the policy of the Ocoee Police Department to fully investigate in a prompt, thorough and impartial manner all allegations of possible misconduct by department members.

In addition to investigating allegations of misconduct the Professional Standards Division also acts as a medium to report compliments regarding any member of the Ocoee Police Department. Simply follow the same procedure for issuing a complaint and a written form of your compliment will be forwarded to all parties involved and posted in a visible area where all department members can read.